Privacy Policy

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (phone number, email)
• Profile information and photos
• KYC documents (National ID, Driver's License, etc.)
• Vehicle information and registration details
• Payment and transaction information

Automatically Collected Information

• Device information (model, OS version, unique identifiers)
• Location data (GPS coordinates for tracking)
• Usage data and app interactions
• Log data and crash reports

2. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and payments
• Verify your identity (KYC)
• Enable GPS tracking for deliveries
• Send notifications and updates
• Improve our services and user experience
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Other users (limited profile information for bookings)
• Payment processors (M-Pesa) for transactions
• Service providers who assist our operations
• Law enforcement when required by law
• Business partners with your consent

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication (OTP-based login)
• Regular security audits
• Access controls and monitoring
• Secure payment processing

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing
• Export your data

To exercise these rights, contact us at privacy@mzigotogo.com

6. Location Data

We collect location data to:

• Enable real-time GPS tracking during deliveries
• Match loads with nearby trucks
• Provide location-based services

You can disable location services in your device settings, but this may limit app functionality.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

KYC documents are retained for 7 years as required by law.

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• In-app notifications
• Email notifications
• Updated "Last Updated" date

10. Contact Us

If you have questions about this Privacy Policy, contact us: